Returns & Replacements

Hassle Free Returns!

Not completely satisfied with your purchase? No problem! We accept returns within 30 days upon receipt of your order. You may cancel an order any time prior to the order being shipped.

All refunds, full or partial, will be processed within 3-5 business days after the product has been picked up and is no longer in your possession. Refunds will be issued in the form of the original payment, and returns are subject to the policies set forth below.

To initiate a return, please contact us

Return Conditions

Items must be in usable condition to be eligible for return (for example: no stains, tears or other soiling including odors). Accepting returns is at the sole discretion of Bamboo 500’s judgement of the state of the items. Bamboo 500 reserves the right to refuse any returns. Missing an appointment for a return to be picked up from your address may incur a fee. Additionally, items moved from their original delivery location may not be eligible for return. Bamboo 500 may request descriptions and images to determine the state of the items prior to accepting returns. Lastly, failure to comply with requests, or failure to complete the returns process, may result in Bamboo 500’s refusal of return.


If your order hasn’t shipped and you’ve had a change of heart, you may cancel and receive a full refund of your purchase by contacting us at [email protected]

Damages & Defects

Bamboo 500 stands behind the quality of our products and services we provide to our customers. Your concerns are very important to us and we pride ourselves on making sure you are satisfied every time. If you have received a product that is either damaged or defective, please contact us immediately – we ask that you report the issue within 48 hours of receiving your product. A Customer Experience Specialist will get in touch with you immediately.


Changed your mind? Bamboo 500 offers exchanges and/or replacements based on the nature of the issue. Additionally, we’re more than happy to help you order another product if your original order hasn’t already shipped. Exchanges for delivered furniture items are not currently offered.

Final Sale

All items purchased as discontinued, final sale, or as is, will be considered a final sale and cannot be returned.

Price Matching

If we reduce the price of an item you have previously purchased, we will match the price at your request within 14 days upon receipt of the item. Item must be same color, size and in stock. Price match cannot be applied to “final sale” items.

Need More Help?

Contact our Customer Experience Specialists for anything you need!